聆听用户最真实的声音——“2011商用汽车售后服务总评榜”东北线走访活动见闻

Listen To the True Voice of Customers——2011 Top-list of After-sales Service of Commercial Vehicles in Northeast China

2011年4月21日,商用汽车杂志社在上海正式启动＂2011商用汽车售后服务总评榜＂,在经过3个多月的准备期之后,＂2011商用汽车服务满意度调查＂团队于2011年8月8日正式启程,开启了对售后服务企业的走访调查,以及终端用户的约访和拦访问卷调查。首条线路为东北线,从8月8日至8月19日,历时12d,走访团队先后经过河北、天津、辽宁、吉林和黑龙江等5省市的10余座城市,行程超过4500km。

From aug.8 to 19,2011,the event of 2011 top-list of after-sales Service of commercial Vehicles closed its tour of interviews in Northeast area.During the 12-day tour of interview,the team of reporters visited more than 10 cities of the five provinces in the area running over 4,500 km in total.This is the report of frontline news and events along the lines.