5Duncan Murray,Gary Howat. The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre[J].Sport Management Review,2002,(5):25~43.
6Packianathan Chelladurai,Kyungro Chang. Targets and Standards of Quality in Sport Services[J].Sport Management Review,2000,(3):1~22.
7Packianathan Chelladurai. Human Resource Management in Sport and Recreation[M].Unite States:Human Kinetics,1999:135~159.