提高儿童医院门急诊输液区患儿及家属满意度的方法与效果

Methods and effects of increasing patient satisfaction in transfusion districts of outpatient departments in children's hospitals

目的探讨提高门急诊输液区患儿和家属满意度的方法与效果。方法成立质量控制小组,开展责任制整体护理,实行输液床位分区负责制,加强培训和改善硬件条件。结果实施强化管理3个月后,患儿及家属对输液区环境、人流状况、呼叫护士及时响应等满意度提高(P<0.01);门急诊输液区总体满意度提高(P<0.01)。结论成立质量控制小组,开展责任制整体护理和质量持续改进,能有效提高门急诊输液区患儿和家属的满意度。

Objective To increase the satisfaction degree of children and their families in transfusion district of outpatient departments in children hospitals. Methods The measures included setting up the quality control team, developing the responsible holistic nursing, implementing responsible system for the infusion district and improving the training system and hardware conditions. Results 3 months after the stringent management, the overall satistifation of the outpatient and emergency＇s transfusion area and satisfaction rates to the environment of the transfusion area, timely response to patients＇ calling were significantly increased （ P 〈 0.01 ）. Conclusion Setting up the quality control team, developing responsible holistic nursing and continuous quality improvement can effectively increase the satisfaction degree of the outpatients patients.