通过患者满意度调查评价护理质量

Assessment of Care Quality by Patients' Satisfaction Survey

目的:通过患者满意度调查,进一步了解我院护理工作中的成效及存在问题,评价护理工作的质量,探索医院管理中护理科学管理方法。方法:①住院病人:采用问卷调查法;②出院病人:采用电话或上门随访方法;两种方法共对568例进行满意度调查,针对病人反馈的问题进行原因分析,提出改进措施并落实。结果:在疾病宣教及护理质量方面存在问题。结论:以医院管理年及创建优质护理服务为契机,以病人为中心,以质量为核心,逐步完善各项护理规章制度,加强护理安全管理,强化"三基三严"的训练,努力改善护理管理,提高护理服务质量。

Objective： To understand the effectiveness and problems in the nursing work of our hospital, evaluate the quality of care,and to explore the care and scientific management in the hospital management. Methods： The inpatients were used questionnaires; the discharged patients, telephone and follow-up.The 568 patients were conducted satisfaction survey. According to the problems in the patients＇ feedback, the measures for improvement were proposed and implemented. Results： There were some problems in the disease promotion and education and the quality of care. Conclusion： Rules and regulations of the nursing and care quality were gradually improved; care and safety management and ＂Three basic and three strict＂ training were strengthened, the patients as the center and the quality as the core in the hospital management and high-quality care services.