某社区卫生服务中心绩效考核的实践探讨

Practice of Performance Appraisal in Wangyuehu Community Health Service Center of Yuelu District in Changsha City

目的对长沙市岳麓区望月湖社区卫生服务中心绩效考核的实践过程进行分析,探讨如何调动基层医务人员参与社区公共卫生服务的积极性。方法发放"社区居民健康消费卡",利用信息化系统进行监督、管理及绩效考核。结果公共卫生服务的数量和质量大幅度提高;社区居民满意度越来越高;中心服务人次从日均30人左右,提高至日均200人左右。结论发放"社区居民健康消费卡",实现公共卫生服务经费"先给数,后给钱;先分发,后回收",全过程利用《社区卫生服务工作运行与绩效考核系统》进行监督、管理及绩效考核,成功调动了基层医务人员参与公共卫生服务的积极性。

Objective To analyze the practice process of performance appraisal in Wangyuehu Community Health Service Center of Yuelu District in Changsha City,and investigate how to mobilize the initiative of the grass-root medical staff to participate in community public health services. Methods The ＂community health of residents spending cards＂ were issued,and the work on supervision,management and performance approval was carried out by using the information systems. Results The quantity and quality of public health services greatly were improved,satisfaction of community residents had been increased constantly,the person times of the center services were increased from 30 or so daily to average of 200 daily. Conclusion by issue of ＂community health of residents spending cards＂ the public health service funds gets the condition of ＂amount first and money second;distribution first and callback second＂.In the whole process,by using ＂community health service in operation and performance appraisal systems＂,supervision,management and performance approval are carried out,which achieves successful mobilization of the grass-root medical staff＇s enthusiasm for public health services.