摘要
装备售后技术服务是装备形成并持续保持战斗力的重要条件,服务质量评价是保证和提高售后技术服务质量的重要手段。通过对装备售后技术服务质量构成要素的分析,建立了评价指标体系,应用层次分析法确定指标权重,采用模糊综合评判法对售后技术服务质量进行综合评价。结果表明：该模型在舰船装备售后技术服务质量评价工作中应用效果良好。
The after-sale technical service of equipments is a vital condition of operating properly for equipments,and the evaluation of service quality is an important measure for assuring and improving the after-sale technical service quality.Commencing from the analysis of the contents and quality elements of the after-sale technical service for equipments,the paper builds up an evaluation index system,and sets up an evaluation model on the basis of analytic hierarchy process and fuzzy mathematics theories.The result shows that the effects of this model in application to warships are satisfactory.
出处
《装备指挥技术学院学报》
2011年第5期47-50,共4页
Journal of the Academy of Equipment Command & Technology
关键词
售后技术服务
质量评价
模糊综合评判
after-sale technique service
quality evaluation
fuzzy comprehension assessment
