以患者为中心的优质护理在门诊分诊护理中的应用

Application of Patient-centered High Quality Nursing Care in Outpatient Triage

目的观察以患者为中心的优质护理在门诊分诊护理中的作用。方法统计2008年12月-2009年12月实行门诊分诊常规护理时284例患者的满意度,以及2010年1月-2011年1月实行以患者为中心的优质门诊分诊护理时256例患者的满意度,对比分析二者的差别。结果以患者为中心的优质护理服务中有224例患者满意,32例患者不满意;常规分诊护理服务中有196例患者,88例患者不满意。统计分析结果显示实行以患者为中心的优质门诊分诊护理时患者的满意度较常规护理明显提高。结论以患者为中心的优质门诊分诊护理能够更好地满足患者的需求,是门诊分诊护理的发展趋势。

Objective To observe the effect of the application of patient-centered high quality nursing care in outpatient triage. Methods We analyzed and compared the satisfaction of 284 outpatients who received conventional nursing care from December 2008 to December 2009 in Nanfang Hospital and the satisfaction of 256 outpatients who received patient-centered high quality nursing care from January 2010 to January 2011. Results Two hundred and twenty-four outpatients who received patient-centered high quality nursing care were satisfied with the service,while 32 outpatients were not satisfied with the service received.196 outpatients who received conventional nursing care were satisfied with the service,while 88 outpatients were not satisfied with the service received.Statistical analysis showed that the satisfaction of outpatients who received patient-centered high quality nursing care was significantly higher than that of outpatients who received conventional nursing care. Conclusions Patient-centered high quality nursing care can better meet the needs of outpatients,and it is the trend of nursing care in outpatient triage.