群体情绪智力对群决策行为和结果的影响研究

The effects of group emotional intelligence on group decision-making behaviors and outcomes

在群体决策领域,关注理性认知方面的研究多,对由情绪问题产生的非理性(irrational)行为的研究少.在借鉴国内外相关研究的基础上,将群体情绪智力界定为包含群体成员情绪智力的平均水平(GAEI)、群体领导的情绪智力水平(GLEI)和群体整体的情绪智力水平3个层面的特征,考察了群体情绪智力三个层面之间的关系以及它们对群体决策行为和结果的影响.采用2×2因子设计,通过对55个学生群体的决策模拟实验,得出如下结论:高平均情绪智力群体拥有更高的群体整体情绪智力水平,倾向于采用更多的合作型行为和更少的竞争型行为,并且拥有更高的过程满意度和凝聚力水平;高领导情绪智力群体拥有更高的群体情绪调节能力.研究结论对企业管理者增强群体决策过程中的情绪管理能力,加强自身解决问题的能力具有借鉴意义.

Previous studies mainly concentrated in the rational-cognitive decision-making process,few focused on the emotional issues.In recent years,accompanied by people′s concern about emotional intelligence,group emotional intelligence also aroused the interests of researchers.Through the review of past research,we proposed the conceptual model of group emotional intelligence.We also explore the mechanism of the effects of group emotional intelligence on group decision-making behaviors and outcomes with experiment method.The experiment study involved 55 groups,which was designed as a 2×2 factorial design.Results show that：（a） High GAEI groups will show a higher level of GEI in the following interactive process;（b） High GLEI groups will show a higher level of GROE in the following interactive process;（c） High GAEI groups tend to take more cooperative behaviors and less competitive behaviors than low GAEI groups;（d） High GAEI groups will experience higher levels of process satisfaction and cohesion than low GAEI groups.The conclusions offer references for enhancing emotional management capacity and problem-solving abilities of decision-making groups.