利用免费即时通讯软件开展图书馆咨询服务工作的探索——以QQ群构建研究生实时在线互助平台为例

Exploration of using free instant messaging software for providing reference service in library──Taking the construction of QQ real-time online reference service for postgraduates as an example

文章以腾讯QQ为例,对利用免费即时通讯软件构建高校图书馆信息咨询平台的研究进展进行了总结。就利用免费即时通讯软件进行高校图书馆咨询服务应注意的问题及展望进行了探讨。

This paper sums up the process of the research on the construction of information inquiry platform in university library by using free instant messaging software, and probes into the problems needing attention in using free instant messaging software to provide reference service for the readers in university libraries.