摘要
目的:为落实便民举措,优化服务流程,提高服务质量。方法:设置服务中心,统一服务标准,规范服务行为。结果:门诊秩序得到优化,就诊满意度提高。结论:成立服务中心,有助于门诊服务得到规范化管理,提高整体服务质量,树立医院良好形象。
Objective: To practice convenient measure,optimize service process,improve service quality.Methods: To establish service center,uniform service standard and standarize service behavior.Results: The order of outpatient is optimized,Patients satisfaction is improved.Conclusion: To set up outpatient service center is contribute to the standardized management of outpatient service,the overall quality,the good shape of hospital.
出处
《安徽卫生职业技术学院学报》
2011年第5期15-15,21,共2页
Journal of Anhui Health Vocational & Technical College
关键词
医院
门诊
护理管理
hospital
outpatient service
nursing management