浅谈医院门诊服务中心的护理管理

A brief talk on nursing management of outpatient service center

目的:为落实便民举措,优化服务流程,提高服务质量。方法:设置服务中心,统一服务标准,规范服务行为。结果:门诊秩序得到优化,就诊满意度提高。结论:成立服务中心,有助于门诊服务得到规范化管理,提高整体服务质量,树立医院良好形象。

Objective： To practice convenient measure,optimize service process,improve service quality.Methods： To establish service center,uniform service standard and standarize service behavior.Results： The order of outpatient is optimized,Patients satisfaction is improved.Conclusion： To set up outpatient service center is contribute to the standardized management of outpatient service,the overall quality,the good shape of hospital.