福州处置“2·25”涉疆抢劫案舆情引导之启示

Enlightenment on the Public Opinion Guidance of the Treatment of "2·25" Robbery Involving Xinjiang by Fuzhou Public Security Bureau

福州市警方在应对"2·25"涉疆抢劫案过程中,通过积极稳妥的案件处置工作和及时有效的舆情引导工作,化解危机,使涉警负面信息、煽动民族对立情绪等有害信息得以遏制、消除,取得了媒体褒扬、群众拥护、嫌犯认罪、民警满意的最佳效果,有效维护了社会安定。其成功之关键在于把好"三道关":舆情研判、案件处置、新闻发布。该案应对处置的主要启示是:研判决定导向、速度抢得先机、权威提升公信、尺度赢取主动、联动提高效率。

When dealing with the＂2 · 25＂ robbery involving Xinjiang,Fuzhou public security bureau resolved the crisis by active, steady treatment and timely, effective public opinion guidance, containing and eliminating harmful information such as negative information related to the police and provocation of ethnic conflicts. The stability is thus maintained, which wins the praise of the press, support of the mass, admission of crime by the criminals and satisfaction of policemen. The key to the success lies in three aspects.research and judgment of public opinion, treatment of the case and news release. The main enlightenment on the treatment of this case is that research and judgment is critical to guidance,speed gains the chance,authority raises public credit, scale wins the initiative and linkage improves efficiency.