综合档案馆用户回访制度建设探析

综合档案馆应吸收和借鉴现代企业的服务理念,建立用户回访制度。建立用户回访制度有利于夯实综合档案馆宣传工作,提高综合档案馆馆藏资源的质量,提升综合档案馆服务水平,改善综合档案馆整体形象。建立用户回访制度需做好三个方面的工作,具体包括完善用户登记制度,遴选用户回访人员与设计用户回访流程。

Comprehensive archives should take example by enterprise and establish client review system. Client review system is useful to strengthen the publicity of Comprehensive archives, improve the quality of collection and service, and change the public impression of Comprehensive archives. To establish Client Review System need to do some works, including perfecting user registration system, choosing review personal and designing review produce.