护士长应用有效人员管理措施对提升护理质量的效果

Effect of effective personnel management by chief nurse on the quality of nursing

目的通过实施有效的人员管理，进一步提高呼吸科的护理质量。方法自2010年下半年起护士长对护士实施系统的管理模式，与2009年下半年同期的护理质量进行比较。结果呼吸科质控平均值由2009下半年的（86．45±4．32）分上升到2010下半年的（93．37±3．76）分，比较差异有统计学意义（t=1．986，P〈0．01）；住院患者对护士工作满意度由2009年的93．82％提升到2010年的98．29％，比较差异有统计学意义（X^2=30．787，P〈0．01）。结论有效的人员管理能明显提升护理质量，只有管理好护理团队，才能使护理质量进一步提高。

Objective To further improve the quality of nursing in Department of Respiratory Medicine by implementing effective personnel management. Methods The chief nurse began to implement a systematic nursing management model from June to December in 2010, and the quality of nursing was compared with that from June to December in 2009. Results The average quality control score in Department of Respiratory Medicine increased from （ 86.45±4.32） in 2009 to （ 93.37±3.76 ） in 2010, and there was significant difference between them（ t = 1. 986 ,P 〈0. 01 ）. The satisfaction rate of hospitalized patients towards the nurse increased from 93.82% in 2009 to 98.29% in 2010, and there was significant difference between them（ X^2 = 30. 787 ,P 〈 O. 01 ）. Conclusions Effective personnel management could significantly improve the quality of nursing, which could be further elevated with better nurse team management.