门诊输液中心流程再造及效果评价

The application and effects of BPR in intravenous infusion center for out patients

目的探讨流程再造在输液中心的应用及其效果。方法调查实施流程再造后240例患者，并与实施流程再造前240例患者进行回顾性对比分析。结果输液流程再造前日均输液量（323．0±8．0）人，再造后（452．0±7．0）人，两者比较差异有统计学意义（t=47．000，P〈Q01）；输液流程再造前患者总体满意度为92．08％，再造后为98．75％，两者比较差异有统计学意义（x^2=12．195，P〈0．05）。结论输液中心实施护理流程再造后，提高了护理工作效率，护理缺陷发生率及医院感染发生率明显下降，服务的成本降低，护士服务意识，用人意识增强，值得临床推广应用。

Objective To explore the application and effects of business process reengineering （BPR） in intravenous infusion center. Methods To analyze and compare retrospectively the effects before BPR with those after BPR for 240 cases. Results Infusion volume per day before BPR was （323.0 ± 8.0） person, and （452.0 ± 7.0） person after BPR, and the difference was significant （ t = 47. 000, P 〈 0. 01 ）. Degree of satisfaction was 92.08% before BPR and 98.75% after BPR, the difference was statistically significant （ x^2 = 12. 195, P 〈 0. 05）. Conclusions After nursing business reengineered in intravenous infusion center, nursing efficiency rates were increased and nursing defect rates, infection rates in hospital and nursing cost were significantly decreased, its worthy of spreading in the clinic.