虚拟团队中设计协作信息系统的新方法:意识图模型——以国美电器客户服务部为例

A New Method for Designing Collaborative Information System in a Virtual Team:Awareness Net Model——Taking Customer Service Department of Gome as a Case Study

介绍一种新的虚拟团队中协作信息系统的构建方法,即意识网络图模型。该模型包括建立意识网络图,用来描述虚拟团队中参与者的角色之间的关系。以国美电器公司为例,帮助其客户服务部门设计意识网络图,明确在协作信息系统中使用哪些数据库、交互界面、交流工具等。

This paper introduces a new methodology namely awareness net model which describes relationships between actors within virtual teams and analyzes actor＇ s collaborative requirement of awareness by five awareness levels. The author finds out the application of the methodology contribute to identifying the collaborative requirement of actors and designing what kind of databases, interactive interface, communication tools, etc are needed in Gome Corporation.