1California State Library. Privacy Policy. http://www. library.ca. gov/Privacy.cfm, 2006-10-15
2Privacy and Terms and Conditions. http: //www. oregon.gov/DAS/IRMD/EGOV/termsconditions.shtml # Privacy_ Statement,2006-10-18
3Nevada State Library and Archives. Internet Policy and Procedures. http://dmla. clan. lib. nv. us/docs/nsla/Policies&Testbooks&Maps/internetpol. htm, 2006--10--14
4Connecticut State Library. Privacy Policy. http://www. cslib.org/Privacy.htm, 2006--10--14
8Guidelines for Implementing and Maintaining Virtual Reference Services(2004). http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm#com . 2006
9Guidelinesfor Behavioral Performance of Reference and nformation Service Providers.(2004). .http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guideli-nesbehavioral.htm.( . 2006
