摘要
20世纪90年代以来,解决方案在实践中得到了飞速发展,理论界也给予了广泛关注。本文从解决方案的内涵、解决方案的前置因素、解决方案供应商的能力要素、基于解决方案供应商的转型四个方面系统回顾了过去十几年来解决方案理论研究的最新进展,并指出该领域现有研究存在的主要不足以及未来的研究方向。
Since the 1990s,consultants and scholars have begun to concentrate on solutions from aspects such as the definition of solutions,the effecting factors of solutions and the implementation of business transformation.In the future,research on solutions may be further in the following aspects： the definition and measurement of solutions,the exploration study on the antecedent of solutions,the relationship between solutions,business performance and total quality marketing.
出处
《管理评论》
CSSCI
北大核心
2011年第11期76-82,91,共8页
Management Review
基金
国家自然科学基金项目(70672114)
关键词
解决方案
顾客价值
企业转型
solutions
customer value
business transformation
