优质护理服务在胸外科、肿瘤外科的实践与体会

The practice and experience of high quality nursing service used in department of thoracic and tumor surgery

目的:探讨开展"优质护理服务示范工程"活动在胸外科、肿瘤外科的做法与效果。方法:采取的措施包括,加大人力资源配置,健全岗位职责,实行责任大包干,制定满意度调查表。同时开展定期质量检查和满意度调查。结果:创建"优质护理服务示范病房",提高了患者的满意度和临床护理质量。结论:优质护理服务可提高护理质量,提高患者满意度,增强了护士的成就感和荣誉感。

Objective：To explore of development ＂high quality nursing service demonstration project＂ activities in thoracic,tumor surgery practice and effect.Methods：Actions include,increase human resources,improve the responsibility of the position,implement the responsibility total-crop-shaving,formulate satisfaction questionnaire.While conducting regular quality inspection and satisfaction survey.Results：Create a ＂high quality nursing service demonstration ward＂,improve the patient satisfaction and clinical nursing quality.Conclusion：High quality nursing service can improve nursing quality,improve patient satisfaction,strengthened the nurse sense of achievement and honor.