4WELTEVREDEN J W J. Substitution or complementarity? How the Internet changes city center shopping[J]. Journal of Retailing and Consumer Services, 2007 (9) : 27 - 29.
5SCHAPPELL D. E - tailing [ EB/OL]. [ 2013 - 07 - 12 ]. http://searchcio, techtarget, com/sDefinition/0, sid182_gci212079, 00. html.
6EVANSCHITZKY H, et al. E - satisfaction : a re - examination [ J ]. Journal of Retailing, 2004 ( 8 ) :67 - 69.
7DIAS J G, JEROEN K V. Latent class modeling of website users, search patterns: Implications for online market segmentation [ J ]. Journal of Retailing and Consumer Services,2007 ( I 0) : 22 - 26.
8VENKATCSAN R, et al. Understanding the confluence of retailer characteristics, market characteristics and online pricing strate- gies [ J ]. Decision Support Systems,2006 (4) :45 - 47.
9ADAM P V, et al. Virtual store layout:an experimental comparison in the context of grocery retail[ J ]. Joural of Retailing ,2004 (8) :56 -58.
