开展优质护理服务提升护士满意度

Enhancing Nurse′s Satisfaction by Improving the Quality of Nursing Services

目的总结开展"优质护理服务示范工程活动"以来,护士满意度提高的原因与经验。方法分别于2010年1月和11月采用一般情况调查表及明尼苏达工作满意度问卷短式量表调查干部/老年科的护士在开展"优质护理服务示范工程活动"前后的工作满意度。结果开展"优质护理服务示范工程活动"1年以来,护士的内在满意度上升了35.27%,外在满意度上升了29.25%,一般满意度上升了27%。结论干部/老年科通过提高护士对各岗位的价值与责任的认可,科学规划护士的职业生涯,完善科室文化建设、薪酬与激励机制使护士的职业成就感、自身价值满意度均有不同程度提高。

Objective To summarize the reasons and experience of enhancing nurse′s satisfaction after improving the ＂high-quality nursing services＂.Methods A general questionnaire and Minnesota Satisfaction Questionnaire（MSQ） were used to investigate satisfactions of nurses working at the senior leader/ person′s wards before and after improving the activity on ＂high-quality nursing service＂.Results One year later,the inner satisfactions of participates increased 35.27%,the outer satisfactions increased 29.25%,and the general satisfactions increased 27%.Conclusion Nurse′s professional achievability and the satisfaction on self-value increase after enhancing professional value and responsibility of nurse,planning reasonably professional career of nurse,and perfecting culture construction,and the salary and encourage mechanism.