福建省高校图书馆网上参考咨询服务调查与分析

The Survey and Analysis on the Virtual Reference Service of University Libraries in Fujian Province

通过对福建省83所高校图书馆开展网上参考咨询服务情况进行网络调查,明晰福建省高校图书馆开展网上参考咨询服务的现状。将具体数据展开分析,发现存在的问题,建议从统一规范称呼、合理设置类目,丰富FAQ内容、建设合理的搜索引擎,适当延长服务时间,推广"学科馆员"制度,大力发展联合参考咨询五个方面进行改进。

This paper aims to clarify current situation of virtual reference service of university libraries in Fujian Province by on-line survey on 83 university libraries. It is supposed to find existing problems based on collected data and advised to set up columns by standardizing terms, establish search engine properly by enriching FAQ, extend service hours, promote the system of professional librarian and strengthen cooperative reference service.