医疗资源重组后医务人员“困惑性问题”的理性处理

Approaches to rationally handle confusions among hospital staff after medical resources restructuring

阐述了医院整合后职工产生的"身份自卑心理"、"制度执行茫然心理"、"业务水平失衡心理"、"生存危机心理"、"关系不适应心理"等"困惑性问题",提出了以"大气文化"培育和根植职工提升内心素养意识、以"安全文化"培育和根植医院职工质量与安全意识、以"激励文化"培育和根植医院职工奋发进取意识、以"和谐文化"培育和根植医院职工内心仁爱意识等解决办法,并得出医院整合后医院文化的创设是解决医疗资源整合中医院职工"困惑性问题"的关键、要迅速在管理理念上有所创新、要始终把职工满意放在第一位,其次才是病人满意、社会满意等体会。

This paper expresses diverse confusions or mental,psychological issues with staff following the several hospitals ＂merger＂ or reorganization,including personal identity adjustments,implementation challenges,professional performance issues,and relationship difficulties.The study proposes several tentative solutions.These include a unified,very big or generous attitude among staff to help develop a good awareness or need for personal improvement,a safety attitudinal approach leading to establishing a sense of quality and safety in medical practice with the new hospital,an encouragement approach to motivate staff to try to achieve,and an approach to build harmony with hospital staff to have compassion and care.Additionally it is concluded or recommended that shaping a certain cultural environment in this hospital is critical to lessen or end the confusions,that faster innovation in management concepts is desired,and that employee contentment should be given top priority over patient and community satisfaction.