大型专病门诊护患纠纷的原因及防范措施

The Reasons for Nurse-patient Disputes in Large Clinic of Special Disease and Preventive Measures

目的:探讨防范护患纠纷的的有效措施。方法:通过对门诊护士投诉原因的分析,针对现状给予的护理措施。结论:正确处理投诉,有力挽回医院声誉,提高护理人员专业技术水平等有效措施,改善护患关系,减少护理投诉和提高患者满意度。

Objective： To investigate the effective measures to prevent nurse-patient disputes.Methods： Through the analysis of the causes of nurse complaints in clinic,it gives the nursing measures according to the status quo.Conclusion： Properly handling complaints,effectively restoring the reputation of hospitals and improving the level of nursing expertise can improve the nurse-patient relationship,reduce complaints and improve the satisfaction of patient.