4[1]Duane Webster,Selena Lock.Global developments in assessment:LibQUAL+ (r) and beyond….6th International JISC.CNI Conference,York,U.K.,2006-06-06
5[2]Colleen Cook,Bruce Thompson.Psychometric properties of scores from the web-based libqual+ study of perceptions of library service quality.library trends,2001(4)
6[3]Bruce Thompson,Colleen Cook.Reliability and structure of libqual + scores:measuring perceived library service quality.portal:libraries and the academy,2002(1)
7Parasmmrlan A,Berry L L,Zeithaml V A.SERVQUAL:A multiple—item scale for measuring customer perceptions of service quality.Journal of Retailing,1988(64):12—10.
8H6bert F.The quality of intedibrary borrowing services in large urban public libraries in Canada.Unpublished doctoral dissertation,University of Toronto,1994.
9Nitecki D A.An assessment of the applicability of SERVQUAL dinlensions as a customer—based criteria for evaluation quality of servioes in an academic library.Unpublished Doctoral Dissertation,University of Maryland,1995.
10Wisniewski M。Donnelly M.Measuring service quality in the public sector.the potential for SERVQUAL.Total Quality Management,1996(7):357-365.
