民机客户服务标准化信息系统研究

本文分析了民机客户服务本体的构建方法,提出了基于本体的标准资料表示模型和检索算法,对标准体系管理、标准化工作流程管理、标准贯彻,以及标准信息服务等内容进行了探讨,并通过原型系统实现了上述功能,提高了标准资料的利用效率和客户服务标准化工作的效率。

The construction method of civil aircraft customer service ontology is analyzed in this paper. A standard representation model and a retrieval algorithm based on ontology are proposed. The standards system management, standardization workflow management, standards implementation and information services of standards and so on are discussed. Finally, a prototype system is given to achieve the above functions. The utilization efficiency of standards and the efficiency of customer service standardization are improved greatly.