基于心理契约的银行业知识型员工流失控制研究

Research on Controlling the Knowledge Staff Turnover in Banking Industry Based on Psychology Contract

基于心理契约的角度,对导致银行业知识型员工流失的原因进行剖析,从物质激励、环境支持、发展机会3个维度建立基于心理契约的银行业知识型员工流失控制模型。结合银行业知识型员工从入行到离职的人力资源生命周期,基于构建心理契约、调适心理契约、修补心理契约和违背心理契约4个阶段对控制模型进行逐层分解,以期为银行业管理者提供基于心理契约层面的相关管理模式和对策建议。

From the perspective of psychology contract,this paper analyzes the reasons for the knowledge staff turnover in banking industry.A control model of knowledge staff turnover based on psychology contract from the perspectives of substance incentives,environment support and developing opportunity is developed,which is further considered based upon the basic process of psychology contract which can be characterized as building up,adjusting,mending and breaking down,combined with the human resource lifecycle.This paper intends to suggest the relevant management model and solutions with respect to psychology contract for banking managers.