基于社会网络理论的专业服务型企业人际情报网络的构建

The Construction of Professional Service Type Enterprise's Human Intelligence Network Based on Social Network Theory

随着信息爆炸时代的来临,专业服务型企业面临市场同质化的巨大威胁,与此同时由于缺少与用户的直接沟通,也不能及时有效地了解客户面对的问题。基于此,介绍了专业服务型企业的概念及内涵,探讨了专业服务型企业的人际情报网络的构建,提出了专业服务型企业在人际情报网络构建中应注意的问题,以更好地完善服务质量,提高服务效率。

Along with the coming of the era of information explosion,professional service type enterprise,which is facing the great threat of market homogeneity,can＇t timely and effectively understand the problems faced by the customers because of lack of direct communication with customers.Based on the abovementioned situations,this paper introduces the concept and connotation of professional service type enterprise,probes into the construction of professional service type enterprise＇s human intelligence network,and puts forward some matters needing attention in the construction of professional service type enterprise＇s human intelligence network for better improving the service quality and service efficiency.