摘要
建立物流服务质量评价体系有助于提高物流公司的运行效率和经济效益,有助于了解自身优势与劣势,从而更好地完善自身体系。文章运用层次分析法和模糊综合评判法相结合的综合评价方法来构建物流服务质量评价体系,该体系由服务质量绩效、服务质量过程、服务质量能力3个指标构成,并结合一个算例来介绍模糊层次建模及算法。
The establishment of logistics service quality evaluation system is helpful to improve the operation efficiency and the economic efficiency of logistics companies, and contributes to understand their own advantages and disadvantages, so as to improve their own system.This paper assesses the logistic service quality system by using AHP and fuzzy evaluated method, which is a combined comprehensive evaluation method.The system is divided into performance of service quality, process of service quality, ability of service quality.This paper also introduces Fuzzy-AHP model and algorithm combined with a numerical example.
出处
《企业技术开发》
2011年第11期176-177,共2页
Technological Development of Enterprise
