政府招生考试机构引入ISO9000系列标准的探讨

Discussion on introduction ISO9000 series of standards to government agencies entrance examination

文章对政府招生考试机构引入ISO9000系列标准,建立、实施和保持质量管理体系并持续改进其有效性做法进行了探讨,表述了对主要术语的理解,阐述了对服务实现过程的认识,讨论了建立和实施质量管理体系的具体方法与步骤,说明了招考机构引入ISO9000系列标准的效果与作用。

Introduction ISO9000 series of standards to government agencies entrance examination, establishment, implementation, maintaining quality management system and continually improving its effectiveness are discussed. Understanding of the key terms and the service implementation process are elaborated. The specific methods and steps of establishment and implementation of quality management system are displayed, and the effect and function of introduction ISO9000 series of standards to government agencies entrance examination are demonstrated.