临床护理中护患沟通技巧的应用与效果

Application and Effect of Nurse-Patient Communication Skills in Clinical Nursing

目的在临床护理中实施护患沟通,提高护士的业务水平,防止护患纠纷的发生。方法对护理人员进行护患沟通技巧的培训,一年后采用问卷调查法,向医生发放问卷70份,内容为护士的沟通技巧知识掌握情况评价,收回有效问卷70份;向患者及家属发放问卷100份,内容为对护士护理服务的满意度,收回有效问卷98份;并与开展"优质护理服务工程"前的2009年各项指标进行对比。结果护士的沟通技巧知识掌握率由2009年的66.7%提高到2010年的95.7%;患者及家属对护理人员的满意度由2009年的74.5%提高到2010年的96.9%;护患纠纷由2009年的5例下降到2010年的1例,下降80%,比较差异具有统计学意义(P<0.05)。结论良好有效的护患沟通能保证护理措施的有效实施,促进患者疾病的康复,提高护理质量。

Objective To implement nurse-patient communication in clinical nursing to improve the professional level of nurses, and to prevent nurse-patient disputes. Methods The nurses were trained with nurse-patient communication skills, one year later 70 questionnaires including evaluation on nurses＇ knowledge to master communication skills were issued to doctors, 70 valid questionnaires back; 100 questionnaires concerned with patient satisfaction were issued to patients or their families, 98 valid questionnaires back; to be compared with the indicators of 2009. Results Nurses＇ knowledge of communication skills rose from 66.7% in 2009 to 95.7% in 2010; patient satisfaction rose from 74.5% in 2009 to 96.9% in 2010; nurse-patient disputes reduced from 5 cases in 2009 to one case in 2010, with statistically significant difference （P 0.050）. Conclusion Good and effective nurse-patient communication can ensure effective implementation of nursing measures, promote patients＇ rehabilitation, and improve the quality of nursing service.