中美省、州级政府门户网站绩效水平对比研究——基于改进的成本效益分析法

Comparison of Performances of the Governments' Websites of Chinese Provinces and Those of USA——Based on Transformed Cost-Benefit Analysis

通过一种改进的成本效益分析法来对比中美政府网站绩效:将成本简化为运营费用和全职人员数量两个指标,通过"申请政府信息公开"获取中国省级政府网站的数据,用美国州政府网站"联系我们"、"实时帮助"等栏目获取美国数据,而效益数据来源于全球通用的互联网统计工具的监测数据。利用统计软件分析两国政府网站在成本、效益上的差异,进而结合网民规模计算出绩效因子,以判别中美政府网站的绩效水平。最后给出结论并归纳出本研究存在的问题。

In this paper, a transformed cost-benefit analysis is used to compare the performance of the government websites in China and US. The costs data of Chinese government websites are obtained by the application for government information publicity and data of US government websites are collected by all kinds of accesses, such as ＂Contact us＂, ＂Live help＂. The statistics from Alexa are indicated as the benefits data. Then evaluating factors are calculated to make the evaluation. Finally, the conclusions and limits are discussed.