摘要
文章介绍了船舶售后服务的定义,提出了独具特色的船舶售后服务理念QARC(quick,accurate,report,close),说明了船舶售后服务的特点,阐述了船舶售后服务管理方法,可供相关部门参考和探讨。
The paper introduces the definition of vessel after-sales service, put forward a unique concept QARC of vessel after-sales service, shows the characteristics of vessel after-sales service, describes the management method of vessel after-sales service, which offers the reference and discussion for some relevant departments.
出处
《中国修船》
2012年第1期1-3,共3页
China Shiprepair
关键词
售后服务
项目管理
QARC
after-sales service
project management
QARC
