摘要
文章分析了酒店顾客投诉的涵义、投诉的对象与类型,阐述了酒店顾客投诉带来的影响,并就酒店顾客投诉处理的原则和方法展开了探讨。
This paper analyzes the meaning of the hotel customer complaints, and its complaint object and types, described the impact of customer complaints on the hotel, and finally discusses on the handling principles and methods.
出处
《企业技术开发》
2011年第12期209-210,共2页
Technological Development of Enterprise
关键词
酒店顾客投诉
处理策略
影响
hotel customer complaints
treatment
impact
