摘要
通过阐述如何将QC小组活动与追求顾客满意的企业文化有机地联系起来,借助QC小组参与质量管理和质量改进这种有效而普及的团队活动形式,帮助企业增强顾客满意,赢得顾客忠诚,并最终使企业获得最大的经济效益。
An explanation firstly focuses on how to combine QC group activity with enterprise culture of pursuing customer satisfaction organically.This effective and common way of team activity,in which QC group participate in quality control and improvement,is applied so as to help enterprise increase customer＇s satisfaction,earn the customer＇s loyalty,and finally make enterprises get maximum economic benefit.
出处
《石油工业技术监督》
2011年第12期28-29,共2页
Technology Supervision in Petroleum Industry
关键词
QC小组活动
企业文化
顾客满意
QC group activity
enterprise culture
customer satisfaction
