组织承诺对三级医院护士情绪劳动的影响

The impact of organizational commitment on nurses' emotional labor

目的探讨护士组织承诺水平对其情绪劳动的影响。方法对595名在岗护士进行组织承诺与情绪劳动的问卷调查,了解护士组织承诺水平和情绪劳动水平的现状,并探讨二者之间的关系。结果护士情绪劳动总均分为(3.56±0.68)分;组织承诺总均分为(3.06±0.43)分。护士情绪劳动与组织承诺呈显著正相关。回归分析显示,控制人口学变量后,组织承诺可独立预测情绪劳动的25.9%,其进入回归方程的3个影响因素为感情承诺、规范承诺和理想承诺。结论提高护士组织承诺水平是促使护士在情绪劳动中有效管理情绪,改善护理服务质量的重要手段。

Objective To investigate nurses＇ perception of organizational commitment and emotional labor,and analyze the relationships between them.Method A total of 595 nurses were recruited by convenience sampling method and investigated with Nurse＇s Organizational Commitment Scale and Emotional Labor Scale.Result The mean score of emotional labor was 3.56±0.68.The mean score of organizational commitment was 3.06±0.43.There was a positive correlation between emotional labor and organizational commitment among nurses.Regression analysis showed that the factor scores of organizational commitment such as affection commitment,normative commitment and ideal commitment could explain 25.9 percent of the variance for nurses＇ emotional labor after controlling demographic variables.Conclusion Improving nurses＇ organizational commitment will be an effective mean to enhance nurses＇ emotional control in emotional labor and thereby to improve the quality of nursing.