医院流程管理理论简介

Brief introduction to the hospital process management

医院流程(process management,PM)管理是现代医院管理的一个新视角。通过探讨医院PM理论、原则、程序和作用,以及在医院管理中的应用等,对医院如何从流程的视角进行管理,提高管理效能和医疗服务水平,提出设想与思路。对提升医院工作效率和管理品质,体现医院品牌的竞争优势,实现资源成本最小化,提高医院整体管理水平,具有重大的现实意义。

The hospital process management（PM） is a new branch of contemporary hospital management.By means of discussing the theory,principle,processes and effect of PM,as well as its application in the hospital management,it provides how to improve the hospital efficiency and medical service in the viewpoint of PM.PM is important to enhance work efficiency and management quality,acquire the superiority in medical competition,make the least resource cost possible and elevate the entire level of hospital management.