员工建言行为的情绪机制：一个新的探索视角

The Emotion Mechanism of Employee Voice Behavior:A New Exploratory Perspective

已有研究考察了建言行为的诸多影响因素,然而探讨情绪影响建言的研究则是新崛起的一个方向。文章一方面从情绪影响认知信息加工最终影响建言决策的微观角度来分析情绪与建言的关系,另一方面从组织行为研究的宏观层面探讨情绪与建言关系,并以情绪事件理论、情绪循环理论和情绪反馈理论为基础,结合情绪研究的相关文献,对员工情绪产生的几大来源,员工情绪对建言决策的影响,建言者的情绪对被建言者(建言对象)的情绪影响,员工建言被采纳与否等几个涉及情绪的过程进行分析和阐述,并构造了建言行为情绪机制模型;系统地揭示了整个建言行为链上伴随的情绪机制,并对恐惧、希望、心理安全、后悔等情绪对建言的影响作了示例分析。文章最后进行了总结与展望。

Despite previous research have examined many factors that influence voice behavior,little is known about the role of emotions play in this process.This paper analyzes two aspects of the relationship between emotions and voice behavior,one is the micro level that emotions affect voice behavior through cognitive information-processing,another is the macro level that is in organizational context.Drawing on the idea of the affective events theory,the emotion cycles theory,emotion feedback theory and related research,this paper analyses and explains several process about emotion：sources of employee emotion,the impact of employee emotion on their voice behavior,the impact of employee emotion on voice objects emotion,employee＇s opinions have been adopted or not,and so on.Then we establish the emotion mechanism of employee voice behavior,systematically revealing the emotion mechanism on the whole voice behavior chain,and also give some examples how emotions such as fear,hope,psychological safety and regret affect employee voice behavior.Finally,we conclude by discussing limitations,future directions,and implications for research.