摘要
服务质量已成为营造企业竞争优势的关键要素。探讨了服务的重要作用，提出了建立优质服务型竞争优势的步骤。
Service quality has become the key factor of setting up competitive edge in enterprises. The important purposes of service are discussed, and the procedures of setting up competitive edge of first - rate service are put forward.
出处
《世界标准化与质量管理》
2000年第1期17-18,共2页
World Standardization & Quality Management
