银医合作模式下一站式服务对门诊流程优化改造的研究

The Research on the process optimization of outpatient department based on one-stop service under the cooperation of bank and hospital

目的:探索在综合医院为患者及家属提供简便、快捷、优质的服务,同时将"一站式服务"的内涵不断延伸。方法:将门诊服务内容不断整合、优化,改进服务流程。结果:通过"一站式服务"实践与持续改进,为患者提供科学、方便、人性化的服务流程。结论:"一站式服务"的理念与形式在医院值得推广使用。

Objective： Explore how to provide simple, fast, qualified service for the patients and their families in hospital and push and extend ＂One-stop service＂ concept and application to more medical process. Methods： Out-patient services process will continue to be integrated and optimized. Results： Through the practice of ＂one-stop service＂ anti continuous improvement, hospital can provide patients with scientific, convenient, personalized service processes. Conclusion： The concept and application of ＂One-stop service＂ used in hospitals should be promoted and extended.