知识创造视角下客户协同产品创新投入产出研究

Input-output analysis on the customer collaborative innovation from the perspective of knowledge creation

客户协同产品创新是企业纵向协同创新的重要形式,它需要客户和企业各部门人员的共同参与。客户协同产品创新过程由七个阶段组成,期间伴随着实体产品和新知识的产生。为了衡量这种新兴创新模式的投入产出效果,从知识创造的视角出发分别确定了企业与客户协同产品创新活动的投入、产出要素,并以某企业为例,为其建立投入产出分析模型,推演模型机理,演示模型应用。研究意义在于:与传统的对于企业创新成本的机械式汇总分析相比,论文根据客户协同产品创新的阶段性和动态性特点所建立的投入产出模型可以对各组成阶段之间的关联关系与互动效果给予计量,从而为客户协同产品创新决策提供新的方法与依据。

Customer Collaborative Product Innovation （CCPI） is an important style of enterprise vertical collaborative innovation, which needs the co - participation of customers and staffs from different departments of enterprises. The life cycle of CCPI constitutes seven phases, in which the concrete products and a large amount of new knowledge are generated. To evaluate the input - output performance of this new emergence innovation mode, the input and output elements of CCPI are respectively determined from the viewpoint of knowledge creation. Based on the selected case enterprise, an input - output model is developed, the model theory is deducted, and model applications are demonstrated. The significance of this research is as follows ： Compared with the conventional approaches that mechanically summarize the costs of enterprise innovation, the model developed by the study based on dynamic and systematic characteristics of CCPI could quantify the interaction between composing phases of CCPI, therefore provides a more scientific approach for the decision making on CCPI.