住院患者对优质护理服务认知的调查研究

Investigation and research the cognitive of inhospital patient on high quality nursing service

目的:探讨住院患者对优质护理服务的评价和期望。方法:采用调查问卷的形式对796例住院患者进行优质护理服务问卷调查,将调查项目进行编码,用统计学软件SPSS13.0版本进行频数、构成比、均数和标准差的计算。结果:住院患者认为优质护理服务指征依次为:知识与技能、服务态度、关爱与沟通、患者感受、健康指导、及时提供患者所需的护理。结论:患者对优质护理服务要求全面,在开展优质护理服务示范工程时,可参照本研究结果,制定更加符合患者实际期望的质量评价标准、患者满意度调查问卷,从而指导临床实践。

Objective：To discuss the evaluation and expectation of inhospital patient on high quality nursing service.Methods：796 patients were investigated by questionnaire,and to analyze by statistics SPSS 13.0.Results：The results showed that the high quality nursing service indication was in sequence of knowledge and skill,service attitude,care and communication,patient′s feel,health guidance and implementing nursing for patient in time.Conclusion：When we implementing high quality nursing service,we could made quality evaluation standard and patient＇s satisfaction questionnaire reference to this results,so as to guide clinical practice.