安徽省社区卫生服务人员工作满意度研究

Study on job satisfaction of community health workers in Anhui province

目的测量社区卫生服务人员工作满意度水平，为相关政策设计及效果评价提供决策依据。方法在安徽省12个城市，随机抽取社区卫生服务中心57个、服务站54个为调查现场，被抽取的调查现场全部在岗人员均作为调查对象。调查人员现场发放调查问卷，由被调查者匿名自行填写。结果被调查对象总体满意度平均得分110．84±18．18分；薪酬、福利及晋升等3个评价维度满意度平均得分水平较低，分别为10．05±2．99分、10．35±3．17分和10．85±3．00分；同事关系、工作性质及领导等3个评价维度满意度平均得分水平较高，分别为14．78±2．11分、14．60±2．69分和13．90±3．DO分；logistic回归分析发现工作年数及职称是工作总体满意度的影响因素。结论社区卫生服务人员工作总体满意度水平不高；建立合理的薪酬、福利机制和可预期的职业晋升环境是促进社区卫生服务人员工作满意度的可行选择。

Objective Measuring job satisfaction level of community health workers, providing on the evidences for the design of the relevant policy and the evaluation of job effect. Methods 57 Community Health Service centers and 54 stations were randomly selected in 12 cities in Anhui province, and all staff on the job were investigated. The questionnaires were delivered to the working staff and anonymously filled in by them. Results The total job satisfaction average score of the staff is 110. 84± 18.18. The average score of pay（10.05±2.99） ,welfare（10. 35±3.17）and promotion（10. 85±3. 00）are rather low. The average score of coworkers（14. 78±2.11） ,nature of work（14. 60±2.69）and supervision （13.90±3.00）are quite high~ Logistic regression analysis shows the staff＇s duration and title are the main factors affecting their overall job satisfaction. Conclusion The overall job satisfaction level of community health workers is not high. Establishing the reasonable system of pay, welfare mechanism and the predictable promotion space are feasible choices to promote job satisfaction of community health workers