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读者感知图书馆服务质量的管理 被引量：3

The Management of the Reader Perceived Library’s Service Quality
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摘要 通过认知高校图书馆读者感知服务质量定义,剖析了图书馆服务质量差距产生的原因,探讨了高校图书馆提高服务质量管理的对策。 Through cognizing the definition of reader perceived university library＇s service quality, this paper analyzes the reasons why the difference of libraries＇ service quality produces, and probes into some countermeasures for improving the service quality management in university library.
作者 程彩萍 郑邦勇
机构地区 徐州师范大学图书馆
出处 《科技情报开发与经济》 2012年第2期21-24,共4页 Sci-Tech Information Development & Economy
关键词 图书馆 服务质量 读者感知 library service quality reader＇s perception
分类号 G251 [文化科学—图书馆学]
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参考文献5

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  • 3杨定芳.大学生对高校图书馆满意度调查分析[J].图书馆,2009(5):76-77. 被引量：18
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共引文献405

同被引文献61

  • 1贺伟,Doris J.Van Kampen.图书馆焦虑量表的修订及信效度检验[J].图书情报知识,2008,25(2):52-56. 被引量：19
  • 2JACOBY J, OLSON J C. The advances in retailing series [M]. America: Lexington Books, 1985: xi-xiv.
  • 3KATRIN K, PHILIPP S, WALDEMAR T. Why do customer use self-service information technologies in retail? The mediating effect of perceived service quality [ J ]. Journal of Retailing and Consumer Services, 2014, 21 (1) : 268-276.
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  • 9SHAMDASANI P, MUKHERJEE A, MALHOTRA N. Ante- cedents and consequences of service quality in consumer evalua- tion of serf-service internet technologies [ J ]. The Service In- dustries Journal, 2008, 28 (1): 117-138.
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引证文献3

科技情报开发与经济
2012年 第2期

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