摘要
目的探讨护理风险管理在ICU护理管理中的应用效果,以提高护理质量和病人满意度。方法将风险管理方法应用于护理管理中,内容包括落实3级护理质量控制,识别护理流程潜在危险因素,建立非惩罚性护理不良事件报告制度和分享制度,加强护理记录的管理和加强理论知识和操作技能培训。比较实施护理风险管理前后病房护理质量和病人满意度的差异。结果实施护理风险管理后,护士操作熟练程度、护理文书书写规范、服务态度、沟通能力、责任心、应急能力6个方面和病人满意度均明显优于实施前,实施管理前后比较,均P < 0.05,差异具有统计学意义。结论在ICU护理管理中应用风险管理可提高护理质量,提高病人对护理工作的满意度,有效地降低医疗风险和事故的发生。
Objective To investigate the application effect of the nursing risk management in ICU nursing supervision. Methods The nursing risk management was used in the nursing supervision, including 3 level control of nursing quality, identification of risk factors in the nursing links, establishment of non-punishable nursing flaws reporting system, enhancement of nursing records management and training of theoretical knowledge and operative techniques. The nursing quality and the satisfaction level were compared between pre- and post-enforcement of nursing risk management. Results After the enforcement of nursing venture management, the proficiency of nursing operation, the standard of the nursing document writing, service attitude, communication ability, responsibility, and emergency handling ability were significantly better than those before the enforcement （P 〈 0.05）. Conclusion The nursing risk management in the ICU nursing supervision may improve the quality of care and the patients＇ degree of satisfaction and decrease the incidences of medical risks and accidents.
出处
《现代临床护理》
2012年第1期70-72,共3页
Modern Clinical Nursing
关键词
ICU
风险管理
护理质量
intensive care unit （ICU）
risk management
nursing quality
