2MIHELIS G, GRIGOROUDIS E. Customer satisfac- tion measurement in the private bank sector[J]. Eu- ropean Journal of Operational Research. 2001 (2) :347- 360.
3YAVAS U, BENKENSTEIN M. STUHLDREIER. Relationships between Service Quality and Behavioral Outcomes.. A study of Private Bank Customers in Germany[J]. International Journal of Bank Market-ing,2004(2):144-157.