论读者投诉及处理

Discussion on the Readers' Complains and the Treatment

阐述了读者投诉的含义,分析了读者投诉的主要原因,探讨了图书馆应对读者投诉的原则及技巧,提出了图书馆应对读者投诉的具体措施。

This paper expounds the connotations of reader＇s complains,analyzes the main reasons of readers＇ complains,probes into the principles and skills for the library to deal with readers＇ complains,and puts forward some concrete measures for the library to treat readers＇ complains.