企业技术创新中顾客知识整合的风险与防范

Risks of Customer Knowledge Integration and Countermeasures in Enterprises Innovation

学界与业界对于顾客知识整合在技术创新中的潜在风险还没有引起足够的重视。笔者在研究现有文献的基础上发现,顾客知识整合风险客观存在于整合过程和创新过程中,如顾客选择风险、专有技术的泄密及知识产权冲突、对顾客观点、利益、需求与经验等的过度依赖;分析了这些风险所带来的严重后果并分别对顾客知识整合的风险提出防范对策,即,整合前选择并评估"正确的"顾客、专有技术的泄密防范及知识产权分割、减少对顾客知识的过度依赖。

The inherent risks to customer knowledge integration have not yet been sufficiently investigated. This article provides a detailed description of the various risks and offers countermeasure on how to minimize them.