期刊文献+

基于贝叶斯分析的营销决策 被引量:1

Marketing expenditure decision under Bayesian analysis
原文传递
导出
摘要 客户寿命价值在客户关系管理营销中具有重要的作用。本文基于贝叶斯决策分析方法建立了一个以最大化剩余客户寿命价值为目标的决策模型,以此得到了每一时期的最佳营销支出。 Customer lifetime value (CLV) play an important role in customer relationship management (CRM). By using the Bayes method, a decision-model is proposed to maximize the rest of the CLV, and the optimal remarketing expenditure for each period is obtained.
出处 《山东大学学报(理学版)》 CAS CSCD 北大核心 2012年第3期98-102,共5页 Journal of Shandong University(Natural Science)
基金 国家自然科学基金资助项目(10871086) 甘肃省教育厅科研项目(1018B-01) 西北民族大学中青年科研基金资助项目(XBMU-2010-BD-130) 西北民族大学科研创新团队计划资助项目 西北民族大学中央高校基本科研业务费专项资金资助项目(ZYZ2011077 ZYZ2011078)
关键词 客户寿命价值 贝叶斯决策 客户关系管理 数理营销 营销支出 customer lifetime value (CLV) Bayes decision customer relationship management (CRM) mathematical marketing marketing expenditure
  • 相关文献

参考文献13

  • 1Kim Jonghyeok, Suh Euiho, Hwang Hyunseok. A model for evaluating the effectiveness of CRM using the balanced scorecard [ J ]. Journal of Interactive Marketing, 2003, 17 (2) :5-19.
  • 2叶开.中国CRM最佳实务[M].北京:电子工业出版社,2005.
  • 3Bauer Hans H. Hammerschmidt Maik and ffrahler Matthias [J].Yearbook of Marketing and Consumer Research, 2003, 1:47- 67.
  • 4HUGHES A M. Customer retention: integrating lifetime value into marketing strategies [ J ]. Journal of Database Marketing, 1997, 5(2) :171-178.
  • 5JACKSON D R. Achieving strategic competitive advantage through the application of the long-term customer value concept [J].Journal of Database Marketing, 1996, 4(2) :174-186.
  • 6DWYER F R. Customer lifetime valuation to support marketing decision making [ J ]. Journal of direct marketing, 1989, 3 (4) : 8-15 ( Reprinted in 1997,11 (4) : 6-13 ).
  • 7Berger Paul D, Nasr Nada I. Customer lifetime value: marketing models and applications[ J ]. Journal of Interactive Marketing, 1998, 12(1): 17-30.
  • 8BLATTBERG R, DEIGHTON J. Manage marketing by the customer equity test[J]. Harvard Business Review, 1996, 174 (4) :136-144.
  • 9Pfeifer Phillip E, Carraway Robert L. Modeling customer relationships as Markov chains [ J ]. Journal of Interactive Marketing, 2000, 14(2) :43-55.
  • 10Colombo Richard, JIANG Weina. A stochastic RFM model[ J ]. Journal of Interactive Marketing, 1999, 13 (3) : 2-12;.

同被引文献11

  • 1胡理增,薛恒新,于信阳.以客户终身价值为准则的客户重要程度识别系统[J].系统工程理论与实践,2005,25(11):79-85. 被引量:14
  • 2BERGER P D, BECHWATI N N. The allocation of promotion budget to maximize customer equity E J ]. Journal of Omega, 2001, 29:49-61.
  • 3CARPENTER P. Customer lifetime value : do the math[ J ] Marketing Computers, 1995, 15 ( 1 ) : 18-19.
  • 4BAUER H H, HAMMERSCHMIDT M, BRAEHLER M, et al. The customer lifetime value concept and its contribution to corporate valuation [ J ] Yearbook of Marketing and Consumer Research, 2003, 1:47-67.
  • 5COLOMBO R, JIANG Weina. A stochastic RFM modelE J]. Journal of Interactive Marketing, 1999, 13: 2-12.
  • 6PHILLIP E, HEEJUNG B. Non-parametric estimation of mean customer lifetime value E J ]. Journal of Interactive Marketing, 2005, 19(4) :48-66.
  • 7CROWDERA M, HANDA D J, KRZANOWSKI W. On optimal intervention for customer lifetime value[ J ]. European Jour- nal of Operational Research, 2007, 183:1550-1559.
  • 8MA Ming, LI Zehui, CHEN Jinyuan. Phase-type distribution of customer relationship with Markovian response and marketing expenditure decision on the customer lifetime value [ J ]. European Journal of Operational Research, 2008, 187:313-326.
  • 9MA Ming, LI Zehui. Life behavior of censored shock model [ J ]. Indian Joumal of Pure and Applied Mathematics, 2010, 41(2) :401-420.
  • 10马明.δ冲击模型寿命分布的积分计算及M函数的性质[J].山东大学学报(理学版),2008,43(12):15-19. 被引量:17

引证文献1

二级引证文献4

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部