眼科患者两种用药咨询方式服务质量的比较

Two kinds of consultation methods compared in eye patients

目的:比较眼科患者窗口咨询和电话咨询两种咨询方式的服务质量,提高眼科药物治疗效果。方法:随机抽取2010-07/2011-06门诊药房窗口咨询和电话咨询记录数据各500份,按照咨询内容和人群进行统计分析。结果:窗口咨询与电话咨询均以用药内容为主,分别占61.4%和89.8%;窗口咨询与电话咨询在解答用药疑问人群方面分别占58.2%和80.4%。结论:眼科患者电话咨询比窗口咨询服务质量更好,值得医院药学部门推广。

AIM：To compare the pharmaceutical care quality of on-site consultation and hotline consultation in ophthalmology.METHODS：Totally 500 records of both on-site consultation and hotline consultation form July 2010 to June 2011 were randomly and separately selected to make a statistical analysis by content type and object group.RESULTS：How to use drug becomed the main content in both two consultation ways,took 61.4% in on-site consultation,while 89.8% in hotline consultation;for the object group,the community with drug-using issues took 58.2% in on-site consultation and 80.4% in hotline consultation.CONCLUSION：The service quality of hotline consultation is better than on-site consultation,and is more worthwhile for the pharmacy department in hospitals to promote.