优质护理服务在肿瘤病房中的应用体会

目的:探讨推进优质护理服务的方法,旨在为肿瘤患者提供人性化服务,进而提高患者的满意度,改善肿瘤患者生活的质量。方法:转变服务理念,规范入院和出院服务流程、优化排班模式、强化业务培训、开展健康宣教、构建良好病室环境,以达到患者满意为目的。结果:提高了护士的责任心和综合素质,拓展了业务知识,促进护患关系和谐,为肿瘤患者营造了舒适、整洁、安静的病室环境。结论:"优质护理服务示范工程"在科室开展,提高了基础护理质量及患者的满意度。

Objective： Explore ways to promote quality care. Providing human services for cancer patients, Improving patient satisfaction and the quality of life with cancer patients. Methods： Through Changing service concept, Standardized admission and discharge process of service delivery, Optimal scheduling model, strengthen the business training, Carried out health education,Constnlcting a good environment, To achieve the purpose of patient satisfaction.Results： Increased the nurses responsibility and the overall quality, Expand the business knowledge, Promote harmonious relations between nurses and patients, and creating a comfortable, clean, quiet ward environment for the cancer patients. Conclusion： With the ＂quality care demonstration project＂to carry out and improve the basic quality of care and patient satisfaction